In order to provide you with our products and services, we must collect, utilize, and disclose Personal Information. Your name, address, phone number, email address, payment card information, information about how you use your devices, and billing history are just a few examples of the data that could be included and be part of your Personal Information.
II. YOUR PERSONAL INFORMATION AND CONSENT
We may get or collect your Personal Information in a few different ways.
Yes. However, this is subject to certain limited exceptions and limitations. You will be deemed to have given your consent when using our products or services. In some cases, we may specifically ask for your express permission before collecting, using, or disclosing your personal information. For instance, we may ask for your express approval verbally, by ticking a box, signing an agreement, or taking another affirmative action, if your Personal Information is extremely sensitive and is needed for a new purpose/reason.
You may also be able to withdraw your consent which you provided to us earlier either expressly or by implication, if it isn’t necessary for the product or service you are using. For instance, you can choose not to receive any of our marketing communications, including commercial emails and SMS messages, by visiting us online at https://canadiansim.com/communicationpreferences or by visiting your profile.
Should it be necessary for us to collect and use your Personal Information in order to provide you with the products or services you requested or the safety and security of our network, then we will be unable to provided you with opt-out option since it is a mandatory condition of service. The only option in such cases is to terminate your product or service with us.
The privacy law also enables certain exceptions to obtaining consent, including the following:
When it is appropriate or necessary, we could rely on one of the above.
The demand for government-held data is increasing. This requires corporations and institutions including Canadiansim to employ effective processes and techniques for removing personal information from the data collected. An important tool in this regard is deidentification. “De-identification” is the process of removing personal information from a record or a data set. De-identification protects your privacy because once deidentified, a data set is considered to no longer contain your personal information. If a data set does not contain your personal information, its use or disclosure cannot violate your privacy. Therefore, the privacy protection provisions of the Freedom of Information and Protection of Privacy Act (FIPPA) and the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) do not apply to de-identified information. De-identification would not reduce the risk of re-identification of a data set to zero. However, the process produces data sets for which the risk of re-identification is very little.
Yes, Canadiansim uses de-identified information to improve its operations, products, services and available offers, to provide social benefits, and to develop analytic marketing reports. To better educate us, de-identified data may also be integrated with statistical data, including data from public sources and third-party data aggregators.
III. YOUR PERSONAL INFORMATION: COLLECTION, USE, DISCLOSURE
We utilize your Personal Information, including sharing information with our affiliates, licensors, licensees, officers, authorised agents and employees in order for us to:
We use industry-leading data analytics tools to inform and enhance the aforementioned purposes.
When permitted or required by law, we may disclose your personal information with your permission, including the following:
IV. CORRECTING AND SAFEGUARDING YOUR PERSONAL INFORMATION
Depending on how sensitive the Personal Information is, we employ the proper security measures to ensure that it is always protected and kept safe. All of our employees who have access to personal information are regularly trained and sensitised on how to you’re your Personal Information private and safe. We have agreements with third parties that protect the Personal Information we give to them, including our suppliers and agents working on our behalf. You can also help protect your own Personal Information by following smart security practices, such as never using the same password across multiple accounts or websites, changing passwords on a regular basis, and selecting passwords that are difficult to guess, because the security of your Personal Information in this digital age cannot be 100% guaranteed.
Contact the Canadiansim Privacy Office to make an inquiry. Subject to certain limitations and exceptions, for which a reasonable fee may be charged, we will respond to your written request for access within a reasonable period of time. We shall advise you if we are unable to give you access to your personal information for instance, if doing so would require disclosing the personal information of another person or other secret or privileged information. Our aim is to maintain the accuracy, completeness, and correctness of the Personal Information we have on file for you. Please inform us of any errors you see on documents or your Personal Information, for example on the bill for your products and services, and we will correct the same.
We will keep your Personal Information only for as long as it is reasonably necessary, pertinent, or required by law for the stated purposes. Even if you are no longer our customer or you have terminated your products and services with us, we could preserve some of your personal information for a while: For example, if it’s necessary for security, fraud prevention, or business operations management or mandated by law. Your Personal Information is destroyed, erased, or de-identified once it is no longer reasonably necessary, relevant for the aforesaid objectives, or needed to be preserved by law.
Yes, this may happen. Your Personal Information may occasionally be disclosed to our suppliers and agents based outside of Canada if appropriate security measures are taken. We have stringent procedures and rules governing how your Personal Information is handled for processing outside of Canada. However, the laws of other nations might apply to your personal information.
V. MODIFICATIONS, YOUR QUESTIONS AND UN ANSWERED QUESTIONS AND CONTACT INFORMATION
Your personal information’s security and privacy are very important. You can discover commonly asked concerns regarding the security of your personal information in a dedicated section on our Website dedicated to privacy https://canadiansim.com/privacy. If you have any further inquiries, you may email [email protected] or get in touch with us as follows:
4789 Yonge Street
We investigate all privacy complaints and take appropriate steps to resolve them, including changing our practices where required.
If we are unable to answer your concern to your satisfaction, you can contact:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Office of the Privacy Commissioner of Canada website:
Phone: (819) 994-5444