This plan is a Canadian postpaid plan
There is no contract with this plan since you will be using your own device.
As this is a no contract plan, you can change your plan, at anytime, online, on your account on Fido.ca – Please do check your account for exclusive recommended offers & or connect with our Canadian team to discuss your options.
Fido has 97% coverage in Canada. So whether you are in Ontario in the East to British Colombia in the West you can be rest assured you will be covered from coast to coast.
We have partnered with many of the largest and most recognized and trusted international travel & education agencies in India and across the globe. You can connect with them or connect with us directly.
Depending on the shipment service chosen, your Canadian SIM card will be delivered a week prior to your departure date
Once your SIM card has been shipped, you will receive an email with tracking information or you can track your shipment online on our website.
Once you receive your SIM card please wait for our team to connect with you after which your service will be processed accordingly.
No. Our automated system will ensure your service is activated prior to departure. In the event your travel plans change please do let our team know so that the system can be updated.
Please connect with us & once verified our team would be happy to assist you with a replacement SIM.
Your Canadian SIM card will be activated 24-48 hours prior to your arrival date.
You will receive a confirmation email that has your Canadian phone number 24-48 hours prior to your arrival date. Additionally the moment you land in Canada, you will receive a welcome SMS that also has your Canadian phone number.
No, your Canadian phone number can only be provided, at maximum, 48 hours in Advance
Unfortunately choosing a number is not possible as the phone number is automatically generated by the system.
Yes you may change your phone number, online, at any time, at no additional cost.
No. One of the key benefits of our service is getting your Canadian phone number prior to arrival in Canada so that you can share it with family & friends & enter it into the mandatory ArriveCan app.
Most phones in the modern era are unlocked. The simplest way to check if your phone is unlocked is by inserting an alternative SIM card and check to see if your phone prompts you with an “SIM not supported” or “Incompatible SIM” error message. If you receive any of these messages it means your phone is locked & you need to connect with your local mobile phone company to have it unlocked.
Yes. Once you land in Canada please connect with our Canadian team and the will provide you with an exclusive quote for a new phone.
Once your service is activated you will receive a welcome email with instructions on setting up a password for your online account. You can complete the process while abroad or after you land.
If you forgot your password simply choose the password reset option. If you still have issues logging in reach out to our Canadian team and they will be happy to assist.
You will make the first bill payment after arriving in Canada. The first bill gets generated, on average, within the first 5 days from the day your service is activated & payment is due approximately 20 days later. Your bill, available online & via the app, will have all the details including due date.
In Canada all prices listed are before tax. Each province in Canada has a different tax rate that ranges from 5% to 14%. The system will automatically determine your tax rate by the city & province you will be residing.
You can make your bill payment online on the Fido website or via the Fido app. All instructions are provided in the email when you get your first bill.
Credit Card/Prepaid Credit Card/Visa Debit/Debit Mastercard & payment directly from your Canadian bank are accepted. Alternatively you can visit any Fido store in Canada & make a payment
You can track your usage online by signing into your account on fido.ca or via the Fido app.
You will receive a text when you’ve reached 90% of your plan’s data limit. You will also receive a text when you reach 100% of your plan’s limit, letting you know that your data has been paused.
To change the address, simply log in to your account online on Fido.ca and update your address under your profile & settings.
Information security is our highest priority. All information collected is done using highest industry standards via 256-bit encryption. Additionally our platform is run Amazon AWS data centers that meet security requirements for HIPAA, FedRAMP, GDPR, and more.
Yes. Your application, however, will be placed under a tentative status. Our team will connect with you & update our system accordingly, once you receive your Canadian visa, after which your application will be processed.
Yes. You must select “tentative arrival date” on the application. Our team will connect with you & update our system accordingly, once you finalize your travel date, after which your application will be processed.
We understand that you may not have your accommodation confirmed until closer to time. If this is the case you may enter your college/university address, as a temporary placeholder, and our team will connect with you closer to time to update the system with your confirmed address.
UCI stands for Unique Client Identifier. This number is provided to you once you have applied for your Canadian visa.
Yes. Our team will connect with you to explain the process & get some additional information from you to process the application.
No. If you are entering Canada as a PR or a temporary foreign worker you may also apply for our Canadian SIM card prior to arrival.
Depending on the city you will be residing in, in Canada, we offer exclusive plans for home internet. Please reach out to our Canadian team to discuss the various options.
Yes. There is no greater compliment than a referral. Additionally we have an exclusive referral program that benefits both you & the person you referred. Please connect with our team to discuss further.
For any questions or concerns that you may have, you can connect us via email or WhatsApp – our contact information is included in the welcome email once you register.