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Frequently asked questions
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Return policy
No. Our plans are exclusive to pre-arrival customers. Ordering before your trip guarantees lower pricing and ensures your service is ready when you land.
What if I don’t have my flight booked yet?
That’s fine! You can still apply by choosing a tentative arrival date during checkout. We’ll follow up later to confirm and update your activation.
How do I know when my SIM will be activated?
Your CanadianSIM will be automatically activated 24–48 hours before your arrival. There’s no need to reach out unless your travel date changes.
How do I know if your service will work in my area?
Our plans run on the Rogers network, which covers 97% of Canada—so you’re covered coast to coast.
Can I get a SIM that works in both Canada & U.S.?
Yes, we have postpaid no contract plans powered by Rogers that offer unlimited usage in Canada & USA. Please connect with us for more details
What if I lose my SIM card before or after arriving?
Contact us right away. Once we verify your identity, we’ll arrange a replacement SIM quickly.