FAQ’S
While our CanadianSIM is simple, we know you may have additional questions which is why we have compiled a list of the most common questions asked.
Frequently Asked Questions
Got a Question? Let Our Comprehensive FAQ Guide You.
Pre-Arrival & Ordering
Why should I buy my SIM before arriving?
Exclusive Pre-Arrival Pricing – Get special discounted rates only available when you order before arriving in Canada. These exclusive prices are not offered in-store or after arrival—saving you money right from the start.
Ready-to-Use Service – Your SIM card arrives pre-activated or easily activated online, so you’re connected the moment you land. Whether it’s calling home, booking a ride, or checking into your accommodation, everything is ready when you need it most.
No Lineups or Hassle – Skip the airport kiosks and in-store delays. Your plan, SIM, and setup are all handled before your trip, so you can focus on settling in—not searching for mobile service.
What if I don’t have my flight booked yet?
That’s fine! You can still apply by choosing a tentative arrival date during checkout. You can easily confirm and update your arrival date after in your profile.
How do I know when my SIM will be activated?
Your CanadianSIM will be automatically activated 24–48 hours before your arrival. There’s no need to reach out unless your travel date changes.
Can I purchase a SIM card after arriving in Canada?
No. Our plans are exclusive to pre-arrival customers. Ordering before your trip guarantees lower pricing and ensures your service is ready when you land.
Can I activate my Canadian SIM card before I arrive in Canada?
Yes, you can pre-order your SIM card and activate your plan before arriving in Canada. We offer free shipping to various countries and provide simple online activation. This ensures your Canadian phone number is ready the moment you land—ideal for airport pickups, accommodation check-ins, and staying in touch with family.
How Do I Order a Canadian SIM Card and Get It Delivered?
Browse our available plans and pick the one that suits your needs.
2. Complete Your Order
Follow our easy checkout process and choose your delivery method:
– eSIM (Easy email delivery)
– Airport Pickup (available at select Canadian airports)
– International Shipping (to your home country)
– Canadian Address Delivery
3. Receive Your SIM or eSIM
We’ll ship your SIM or email your eSIM right away.
That’s it! Your SIM will be activated 24 hours before your arrival in Canada.
How long does it take to receive my SIM card?
eSIMs are delivered within 24 hours by email and activated within 24 hours.
Physical SIMs can be picked up at 6 major Canadian airports or shipped internationally.
We currently offer shipping to India, Brazil, and the Philippines, with delivery typically in 5 business days depending on your location.
You also have the address to have it shipped to a Canadian Address
What Countries do you provide shipping for?
We currently offer international shipping to India, the Philippines, and Brazil — with more countries being added soon.
Canadian SIM Plans
What types of SIM plans do you offer?
We offer short-term and long-term mobile plans with data, talk, and text options—perfect for travelers, students, workers, and residents.
Is there a contract with your plans?
No contracts. CanadianSIM postpaid plans powered by Rogers & Fido and our prepaid travel plans powered by Chatr have no contracts.
Are there any hidden fees or extra charges?
No. All our pricing is transparent including 100% waived setup costs.
Do your plans include Canada-wide coverage?
Yes. All plans offer nationwide coverage on the Rogers network, ensuring reliable service across Canada.
Is there a difference between eSIM and physical SIMs?
Functionally, both provide the same service. eSIMs are digital and activated faster, while physical SIMs are shipped or picked up at airports.
Can I get a SIM that works in both Canada & U.S.?
Yes, we have postpaid no contract plans powered by Rogers that offer unlimited usage in Canada & USA. Please connect with us for more details
Phone Compatibility
Can I use my existing phone with your plans?
Absolutely. You can use your current phone as long as it is unlocked and compatible with Canadian networks.
Please note that if your phone is a 3G only phone it will not work in Canada. CanadianSIM plans only support 4G and higher model phones.
Can I pick my own phone number?
No, phone numbers are system-assigned and cannot be chosen manually.
Can I get a phone with my plan?
Yes. We offer the latest smartphones. Just fill out the form on our Smartphones Page and our team will help you find the best phone and plan combination.
How Can I Check if My Phone Supports eSIM?
Simply dial *#06# on your phone’s keypad to view your device information.
If you see an EID (Embedded Identity Document) listed, your phone is eSIM compatible.
Help & Support
What if I lose my SIM card before or after arriving?
Contact us right away. Once we verify your identity, we’ll arrange a replacement SIM quickly.
How do I contact customer support?
You can reach us through our contact form, email or WhatsApp. Visit our Contact Us page for all support options.
Rogers & Fido customers can simply dial 611 from their phones and connect with customer support. Alternatively you can use the chat function on Rogers.com and on Fido.ca
What should I do if my SIM isn’t working?
First, restart your device. If the issue continues, reach out to our support team for troubleshooting.
How do I cancel my service?
If you are a Roger or Fido postpaid customer please dial 611 from your phone, if you are in Canada, and speak to customer support.
For Fido customers you can also reach them by calling 1 (888) 481-3436 or From the U.S: Dial 1-514-933-3436, free of charge from your Fido phone. From abroad: Dial +1-514-925-4590 toll free
For Rogers customers you can also reach them by calling 1 888-764-3771 or +1 514 734-7699 toll free
Please note you must connect with Rogers & Fido during regular business hours
If you are a Chatr prepaid customer no action is needed to cancel your account. Your service will automatically stop if your plan is inactive.
How long does it take to get a response from support?
We typically respond within 24 hours. During peak times, it may take slightly longer, but we’re always here to help.
I am returning to my home country what should I do?
To ensure a smooth transition, please don’t forget to cancel your mobile service before you depart.
You can easily do this by dialing 611 from your Rogers or Fido phone while you’re still in Canada and speaking with customer support.
Please make sure to contact them during regular business hours and prior to leaving the country, as cancellations cannot be processed once you’re abroad.
Top Questions About Travelling to Canada
How much mobile data do I need while in Canada?
Most travellers use between 3GB to 10GB per week, depending on whether they use maps, translation apps, social media, and streaming.
Our plans are designed for short-term and long-term stays — find your perfect plan here.
Do I need a visa or eTA to travel to Canada?
Most visitors need either a visitor visa or an eTA (Electronic Travel Authorization) depending on their nationality.
You can check what you need on Canada’s official website.
You can order your Canadian SIM now to lock in our limited-time offers — and upload your travel documents later when you’re ready to complete the setup.
Can I use my phone in Canada with my home SIM card?
You can, but most foreign SIMs will incur high roaming fees.
To avoid surprise charges, it’s best to use a local Canadian SIM or eSIM.
Get a Canadian SIM or eSIM before your trip and activate it 24 hours before arrival — so you land connected.
How do I stay connected when I land in Canada?
The most reliable and affordable option is a Canadian SIM or eSIM.
Browse our plans for newcomers — no contracts, no hidden fees.
Is public Wi-Fi enough for getting around in Canada?
Public Wi-Fi can be unreliable and unsafe, especially for navigation or banking.
A Canadian SIM gives you secure, fast mobile data — so you can travel stress-free.
Order your SIM or eSIM today to stay connected anywhere in Canada.
Can I get a SIM card at the airport in Canada?
Yes — but airport kiosks often charge higher prices or have limited options.
Enjoy Pre Arrival Discounts when you Pre-order your SIM or eSIM.
What is the cost of living in Canada for newcomers?
It varies by city, but on average:
Rent: $800–$2,000/month
Groceries: $300–$500/month
Transit: $80–$150/month
Choosing the right mobile plan helps save too — view affordable plans for newcomers.
How do I open a bank account in Canada
Most banks let you open an account with your passport, visa, and proof of address.
Some even let you start online before you arrive.
While you wait, stay connected with a Canadian SIM to receive calls and verification texts.
Can I use my credit card everywhere in Canada?
Yes — most places in Canada accept Visa and Mastercard, and many also accept Apple Pay or Google Pay.
However, some small shops or taxis may prefer cash.
It’s smart to have mobile data ready for currency conversion apps and mobile payments — get a SIM or eSIM before you arrive. Order Now