Effective date: September 18, 2026 Last updated: September 24, 2026

We have a 24-hour return policy for SIM purchases, including both eSIM and physical SIM purchases. This means you have up to 24 hours after receiving your SIM activation details to request a return.

To be eligible for a return:

• The SIM must not have been activated or used in any way, including data, calls, or texts.
• For physical SIMs, the SIM must be returned in its original, unused condition.
• You must provide the receipt or proof of purchase.

To start a return, contact us at [email protected].

For eSIM purchases, there is no physical product to ship back. For physical SIM purchases, we will provide return instructions if your return request is approved. Physical SIMs returned without a prior return request will not be accepted.

If your return is accepted, we will process the refund to your original payment method.

You can always contact us for any return questions at [email protected].

Monthly Plans (Rogers and Fido)

CanadianSIM is an authorized reseller of Rogers and Fido monthly plans.

Your checkout payment and account credit

The amount you pay at checkout equals your first month’s plan amount, excluding taxes, collected as a deposit.

For Rogers plans, your first bill is generated after activation according to Rogers’ billing cycle. CanadianSIM credits your deposit to your Rogers account within 48 hours of that first bill being generated.

CanadianSIM does not collect subsequent monthly payments. Ongoing monthly charges are billed directly by your carrier.

SIM-only plans and cancellations

• No credit check is required.
• SIM-only monthly plans have no fixed-term contract and can be cancelled at any time.
• When you cancel an activated line, charges are prorated for the period your line was active.

Refunds before activation

For SIM-only plans, you may request a refund within 24 hours of receiving your SIM plan activation details, provided your line has not been activated and the SIM has not been used for data, calls, or texts.

The eligibility requirements in this refund policy also apply, including proof of purchase and the return of any physical SIM in its original, unused condition.

To request a refund before activation, contact [email protected].

Refunds after activation

Once your line is activated, billing, cancellations, and any applicable refunds are managed directly by Rogers or Fido. Contact your carrier to cancel your plan or request a refund.

The carrier determines refund eligibility and processes approved refunds. CanadianSIM does not process refunds for activated monthly plans.

Damages and Issues

Please contact us immediately if your eSIM QR code, activation details, or physical SIM is not working, or if you receive incorrect information. We will evaluate the issue and work with you to make it right.

Exceptions / Non-Returnable Items

We cannot process refunds if:

• Any usage, including data, calls, or texts, has been made on the SIM.
• More than 24 hours have passed since delivery of your SIM details or physical SIM.
• Your scheduled activation date has already passed.
• The product was explicitly marked non-refundable at checkout.
• A physical SIM has been returned without a prior return request or is not in its original, unused condition.

Exchanges

We do not offer exchanges for eSIMs or physical SIMs. If you need a different plan, please place a new order.

European Union 14-Day Cooling-Off Period

If you are in the European Union, you have the right to cancel your order within 14 days; however, this does not apply if the SIM has been activated or used.

Refunds

Once we approve your return request, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at [email protected].