Politique d’expédition

Shipping Policy

Effective date: September 18, 2026 Last updated: September 22, 2026

This Shipping Policy explains how CanadianSIM, a brand operated by Wireless DNA Inc. ("CanadianSIM", "we", "us", or "our"), delivers SIM cards and eSIMs. It applies to orders placed on canadiansim.com and our related online stores. We deliver to customers in Canada, India, the Philippines, and Brazil.

1. Delivery options

Depending on the product you order, we offer:

eSIM — delivered electronically by email (no physical shipment)
Physical SIM card — shipped to your address
Airport pickup — collect your order at our Canadian airport pickup location

2. eSIM delivery

eSIMs are delivered electronically, at no charge — there is nothing to ship. When you order an eSIM for use on arrival in Canada, we send your eSIM (including the QR code and activation instructions) by email one day before your selected arrival date, so it's ready when you land.

To use an eSIM you'll need an eSIM-compatible, carrier-unlocked device and an internet connection to complete activation. Please make sure the email address on your order is correct, and check your spam or junk folder if you don't see the email.

3. Physical SIM card shipping

Shipping cost: CAD $15 flat shipping per order to Brazil. Shipping to Canada, India, and the Philippines is free.
Delivery time: Your order typically arrives within 5 to 8 business days.
Destinations: Canada, India, the Philippines, and Brazil.

You'll receive an order confirmation by email once your order is placed. International orders may occasionally take longer if they are subject to customs processing — see Section 7.

4. Airport pickup

You can also choose to pick up your order at our Canadian airport pickup location. If pickup is available for your order, you can select it at checkout, where the pickup location and its details are shown. Please bring your order confirmation and valid photo ID when collecting your order.

5. Order processing and tracking

Orders are processed promptly after purchase, and the delivery estimate in Section 3 reflects the total expected time to receive a physical SIM. Where a tracking number is available for your shipment, we will provide it by email.

6. Shipping address accuracy

Please make sure your shipping address and contact details are complete and correct at checkout. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address. If a package is returned to us as undeliverable, we will contact you to arrange re-shipment or a resolution.

7. Customs, duties, and taxes (international orders)

Orders shipped outside Canada may be subject to customs inspection, import duties, or taxes imposed by the destination country. Any such charges are the responsibility of the recipient and are not included in your order total. Customs processing may also cause occasional delays beyond the usual delivery time.

8. Delays outside our control

We do our best to meet the delivery estimates above, but we cannot guarantee delivery times. Delays may occur due to factors outside our control, such as courier or postal delays, customs processing, weather, or other events. Delivery estimates are not guarantees.