Phone setup

Get your phone ready for Canada

Check whether your phone can use a Canadian SIM, learn how to keep your home number, and follow the setup steps for your plan.

Browse the guides
Editorial illustration of a smartphone, coffee, and map beside a Canadian city street

Check phone compatibility

Check your model’s eSIM support and whether the phone is unlocked. The compatibility guide also explains what to confirm with your Canadian provider.

Choose the features you need

Compare plans with a Canadian number, check data and hotspot limits, and decide between prepaid and monthly billing.

Set up your SIM

Follow your order’s installation and activation instructions, then test data, calls, and texts after connecting to the Canadian network.

Common questions

Does an EID prove that my phone will work?

An EID identifies an embedded SIM. It does not establish carrier unlock, local network compatibility, or approval for a particular carrier’s calling service.

Can I keep my home SIM active?

That depends on the phone’s supported dual-SIM combination. Choose which line to use for data and calls, and check your home carrier’s roaming charges.

Does installing an eSIM start service?

Adding the profile and having active service are different steps. Follow the delivery and activation schedule supplied with your order.