Salaries for customer services representatives - financial institutions in Canada
Wage data for customer services representatives - financial institutions.
Compare places, offers and schedules
A higher hourly rate can still mean less annual pay. Give each scenario its own paid hours and weeks.
First scenario
Second scenario
At 37.5 paid hours a week and 52 paid weeks a year. Both results use median hourly wages.
Before tax and deductions. Annual salaries stay fixed when hours change; their hourly equivalent changes. Monthly amounts are annual pay divided by 12.
Plan for an annual pay target
A $60,000 annual gross target at 37.5 paid hours a week and 52 paid weeks requires $30.77 an hour.
This compares published wage estimates with your target. It does not predict an offer, job availability, living costs or take-home pay.
Wages across Canada
Low, median and high hourly wages. These are wage distributions, not experience levels.
| Place | Low / hr | Median / hr | High / hr | Data period |
|---|---|---|---|---|
| Canada | $18.00 | $30.67 | 2023-2024 | |
| Alberta | $18.50 | $32.00 | 2023-2024 | |
| British Columbia | $19.50 | $31.54 | 2023-2024 | |
| Manitoba | $17.00 | $26.44 | 2023-2024 | |
| New Brunswick | $17.43 | $27.00 | 2023-2024 | |
| Newfoundland and Labrador | $17.75 | $27.50 | 2023-2024 | |
| Northwest Territories | $20.74 | $38.42 | 2024 | |
| Nova Scotia | $18.00 | $25.64 | 2023-2024 | |
| Nunavut | Not reported | Not reported | Not reported | — |
| Ontario | $17.95 | $30.39 | 2023-2024 | |
| Prince Edward Island | $17.31 | $27.00 | 2023-2024 | |
| Quebec | $20.00 | $31.00 | 2023-2024 | |
| Saskatchewan | $19.09 | $29.67 | 2023-2024 | |
| Yukon Territory | $20.41 | $38.05 | 2024 |
Source: Job Bank · Wage update 2025-11-19 · All amounts in CAD
Wages within a province
Compare Job Bank economic regions, then select a region in the pay planner above.
| Economic region | Low / hr | Median / hr | High / hr | Data period |
|---|---|---|---|---|
| Athabasca–Grande Prairie–Peace River RegionLabour Force Survey - Statistics Canada | $18.30 | $21.33 | $38.46 | 2023-2024 |
| Banff–Jasper–Rocky Mountain House RegionLabour Force Survey - Statistics Canada | $18.30 | $21.33 | $38.46 | 2023-2024 |
| Calgary RegionLabour Force Survey - Statistics Canada | $18.75 | $24.00 | $42.51 | 2023-2024 |
| Camrose–Drumheller RegionSmall Area Estimation | $19.40 | $21.56 | $29.21 | 2024 |
| Edmonton RegionLabour Force Survey - Statistics Canada | $18.50 | $20.72 | $26.87 | 2023-2024 |
| Lethbridge–Medicine Hat RegionLabour Force Survey - Statistics Canada | $19.00 | $21.03 | $26.00 | 2023-2024 |
| Red Deer RegionSmall Area Estimation | $18.97 | $22.53 | $29.66 | 2024 |
| Wood Buffalo–Cold Lake RegionNo estimate reported | Not reported | Not reported | Not reported | — |
| Cariboo RegionLabour Force Survey - Statistics Canada | $19.50 | $22.50 | $31.54 | 2023-2024 |
| Kootenay RegionLabour Force Survey - Statistics Canada | $19.50 | $22.50 | $31.54 | 2023-2024 |
| Lower Mainland–Southwest RegionLabour Force Survey - Statistics Canada | $19.23 | $22.50 | $28.21 | 2023-2024 |
| Nechako RegionNo estimate reported | Not reported | Not reported | Not reported | — |
| North Coast RegionNo estimate reported | Not reported | Not reported | Not reported | — |
| Northeast RegionNo estimate reported | Not reported | Not reported | Not reported | — |
| Thompson–Okanagan RegionLabour Force Survey - Statistics Canada | $19.50 | $22.50 | $31.54 | 2023-2024 |
| Vancouver Island and Coast RegionLabour Force Survey - Statistics Canada | $19.75 | $21.53 | $29.67 | 2023-2024 |
| Interlake RegionSmall Area Estimation | $17.23 | $20.03 | $24.57 | 2024 |
| North Central RegionLabour Force Survey - Statistics Canada | $17.00 | $21.00 | $26.44 | 2023-2024 |
| North RegionLabour Force Survey - Statistics Canada | $17.00 | $21.00 | $26.44 | 2023-2024 |
| Parklands RegionSmall Area Estimation | $18.19 | $20.02 | $27.27 | 2024 |
| South Central RegionSmall Area Estimation | $16.40 | $20.83 | $28.63 | 2024 |
| Southeast RegionLabour Force Survey - Statistics Canada | $18.70 | $22.00 | $26.50 | 2023-2024 |
| Southwest RegionSmall Area Estimation | $18.80 | $20.71 | $26.32 | 2024 |
| Winnipeg RegionLabour Force Survey - Statistics Canada | $17.00 | $20.51 | $25.00 | 2023-2024 |
| Campbellton–Miramichi RegionLabour Force Survey - Statistics Canada | $15.90 | $22.50 | $24.03 | 2023-2024 |
| Edmundston–Woodstock RegionSmall Area Estimation | $19.39 | $22.33 | $28.40 | 2024 |
| Fredericton–OromoctoLabour Force Survey - Statistics Canada | $16.00 | $22.00 | $30.77 | 2023-2024 |
| Moncton–Richibucto RegionLabour Force Survey - Statistics Canada | $16.27 | $21.34 | $25.64 | 2023-2024 |
| Saint John–St. Stephen RegionLabour Force Survey - Statistics Canada | $18.75 | $22.00 | $28.21 | 2023-2024 |
| Avalon Peninsula RegionLabour Force Survey - Statistics Canada | $18.00 | $20.00 | $32.31 | 2023-2024 |
| Notre Dame-Central-Bonavista Bay RegionLabour Force Survey - Statistics Canada | $17.75 | $20.35 | $27.50 | 2023-2024 |
| South Coast–Burin Peninsula RegionSmall Area Estimation | $19.03 | $20.88 | $23.53 | 2024 |
| West Coast–Northern Peninsula–Labrador RegionSmall Area Estimation | $17.38 | $20.01 | $24.60 | 2024 |
| Annapolis Valley RegionSmall Area Estimation | $17.00 | $20.97 | $25.49 | 2024 |
| Cape Breton RegionLabour Force Survey - Statistics Canada | $17.00 | $20.00 | $21.00 | 2023-2024 |
| Halifax RegionLabour Force Survey - Statistics Canada | $18.00 | $22.50 | $28.85 | 2023-2024 |
| North Shore RegionSmall Area Estimation | $18.75 | $21.91 | $28.23 | 2024 |
| Southern RegionLabour Force Survey - Statistics Canada | $18.50 | $20.63 | $21.54 | 2023-2024 |
| Hamilton–Niagara Peninsula RegionLabour Force Survey - Statistics Canada | $18.25 | $22.00 | $29.18 | 2023-2024 |
| Kingston–Pembroke RegionLabour Force Survey - Statistics Canada | $17.95 | $18.46 | $26.05 | 2023-2024 |
| Kitchener–Waterloo–Barrie RegionLabour Force Survey - Statistics Canada | $18.00 | $21.75 | $28.21 | 2023-2024 |
| London RegionLabour Force Survey - Statistics Canada | $18.00 | $21.50 | $33.33 | 2023-2024 |
| Muskoka–Kawarthas RegionSmall Area Estimation | $19.21 | $22.39 | $30.06 | 2024 |
| Northeast RegionLabour Force Survey - Statistics Canada | $18.00 | $22.97 | $32.78 | 2023-2024 |
| Northwest RegionLabour Force Survey - Statistics Canada | $17.95 | $21.00 | $28.47 | 2023-2024 |
| Ottawa RegionLabour Force Survey - Statistics Canada | $19.00 | $21.95 | $29.23 | 2023-2024 |
| Stratford–Bruce Peninsula RegionSmall Area Estimation | $20.05 | $23.29 | $31.36 | 2024 |
| Toronto RegionLabour Force Survey - Statistics Canada | $17.95 | $22.50 | $31.25 | 2023-2024 |
| Windsor-Sarnia RegionLabour Force Survey - Statistics Canada | $18.00 | $20.88 | $35.71 | 2023-2024 |
| Abitibi-Témiscamingue RegionSmall Area Estimation | $20.10 | $24.26 | $30.65 | 2024 |
| Bas-Saint-Laurent RegionSmall Area Estimation | $19.84 | $23.91 | $31.03 | 2024 |
| Capitale-Nationale RegionLabour Force Survey - Statistics Canada | $20.00 | $23.00 | $28.00 | 2023-2024 |
| Centre-du-Québec RegionSmall Area Estimation | $20.36 | $24.25 | $30.87 | 2024 |
| Chaudière-Appalaches RegionLabour Force Survey - Statistics Canada | $20.98 | $23.00 | $28.00 | 2023-2024 |
| Côte-Nord RegionSmall Area Estimation | $19.82 | $23.78 | $30.49 | 2024 |
| Estrie RegionLabour Force Survey - Statistics Canada | $20.00 | $24.00 | $31.00 | 2023-2024 |
| Gaspésie–Îles-de-la-Madeleine RegionSmall Area Estimation | $20.06 | $23.27 | $30.38 | 2024 |
| Lanaudière RegionSmall Area Estimation | $20.01 | $24.93 | $32.97 | 2024 |
| Laurentides RegionLabour Force Survey - Statistics Canada | $20.00 | $24.04 | $31.00 | 2023-2024 |
| Laval RegionLabour Force Survey - Statistics Canada | $20.00 | $22.50 | $31.00 | 2023-2024 |
| Mauricie RegionLabour Force Survey - Statistics Canada | $22.60 | $28.00 | $31.00 | 2023-2024 |
| Montréal RegionLabour Force Survey - Statistics Canada | $18.00 | $23.80 | $30.77 | 2023-2024 |
| Montérégie RegionLabour Force Survey - Statistics Canada | $20.00 | $24.04 | $31.00 | 2023-2024 |
| Nord-du-Québec RegionNo estimate reported | Not reported | Not reported | Not reported | — |
| Outaouais RegionLabour Force Survey - Statistics Canada | $20.00 | $22.00 | $25.64 | 2023-2024 |
| Saguenay–Lac-Saint-Jean RegionLabour Force Survey - Statistics Canada | $19.00 | $23.00 | $33.00 | 2023-2024 |
| Northern RegionLabour Force Survey - Statistics Canada | $19.25 | $22.70 | $27.00 | 2023-2024 |
| Prince Albert RegionLabour Force Survey - Statistics Canada | $19.25 | $22.70 | $27.00 | 2023-2024 |
| Regina–Moose Mountain RegionLabour Force Survey - Statistics Canada | $20.00 | $23.00 | $30.00 | 2023-2024 |
| Saskatoon–Biggar RegionLabour Force Survey - Statistics Canada | $19.00 | $22.70 | $29.67 | 2023-2024 |
| Swift Current–Moose Jaw RegionLabour Force Survey - Statistics Canada | $17.90 | $23.26 | $30.00 | 2023-2024 |
| Yorkton–Melville RegionSmall Area Estimation | $18.64 | $22.98 | $31.20 | 2024 |
Source: Job Bank regional wage table · Wage update 2025-11-19 · All amounts in CAD. A regional wage describes the published area, not a particular employer or job offer.
Understanding these wages
The national median for customer services representatives - financial institutions is $22.50 an hour. Among the provinces and territories with published estimates, Northwest Territories has the highest median at $28.48; Newfoundland and Labrador has the lowest at $20.35. A median is unavailable in 1 province or territory.
Explore sales and service wagesThe median wage
The median is the middle wage when wages are ordered from lowest to highest. Job Bank’s low and high figures usually represent the 10th and 90th percentiles. They are not junior and senior salary bands.
Annual pay calculation
Hourly wage × paid hours per week × paid weeks per year. Monthly pay is the annual result divided by 12. It is a calculation for the schedule you enter, not a reported annual salary or take-home pay.
Source data and dates
Job Bank occupation 64400: Customer services representatives - financial institutions. The annual update is dated 2025-11-19. Job Bank also adjusts wage estimates between releases to reflect changes in provincial or territorial minimum wages. Each row keeps its own data period; some estimates use a different source or method.
Source: Labour Force Survey - Statistics Canada. Reference period: 2023-2024.
Source: Labour Force Survey - Statistics Canada. Reference period: 2023-2024.
Source: Labour Force Survey - Statistics Canada. Reference period: 2023-2024.
Source: Labour Force Survey - Statistics Canada. Reference period: 2023-2024.
Source: Labour Force Survey - Statistics Canada. Reference period: 2023-2024.
Source: Labour Force Survey - Statistics Canada. Reference period: 2023-2024.
Source: Small Area Estimation. Reference period: 2024.
Source: Labour Force Survey - Statistics Canada. Reference period: 2023-2024.
Job Bank does not report a wage estimate for this geography.
Source: Labour Force Survey - Statistics Canada. Reference period: 2023-2024.
Source: Labour Force Survey - Statistics Canada. Reference period: 2023-2024.
Source: Labour Force Survey - Statistics Canada. Reference period: 2023-2024.
Source: Labour Force Survey - Statistics Canada. Reference period: 2023-2024.
Source: Small Area Estimation. Reference period: 2024.
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